WHY WAS MY CREDIT/DEBIT CARD CHARGED TWICE?
In most cases this is a credit card authorization to ensure that funds are available at the time of the transaction.
Usually it can take up to 3 to 7 business days for your bank to release the funds back to your account.
You will need to contact your financial institution for more detailed information on the release of funds as each bank handles this differently.
WHAT IS THE AGE RESTRICTION?
We are a 21+ venue only.
DO YOU HAVE COAT CHECK?
Coat check is seasonal and is available 7 days a week during the winter season for a small fee. Coat check staff will only accept coats and jackets.
Do you have a Lost and Found?
Lost and found items can be reclaimed by visiting us onsite during normal business hours after 10pm. You may also email us at email@example.com with a detailed description of your lost items.
WHAT FORMS OF PAYMENTS ARE ACCEPETED?
We accept Cash, Visa, & Mastercard. Tickets purchased online through our ticket provider accepts all major credit/debit cards.
Is there a dress code?
Casual attire. Just be you!
HOW DO I BUY TICKETS?
WHY BUY MY TICKETS ONLINE?
Tickets holders that have purchased tickets online have the option to use our VIP/Pre-sale line. This line is typically shorter than our General Admission line.
What Items are Prohibited?
Backpacks, large bags, any medications over the counter or prescription, pill bottles, eye drops, illegal drugs, marijuana, gum, food, outside drinks, professional cameras with detachable lenses, video cameras, weapons of any kind. Management reserves all rights to refuse entry.
Can I Smoke inside the venue?
Smoking of cigarettes and e-cigs are permitted inside the venue. Please be courteous and use the provided ashtrays. Although marijuana is legal on private property such as your home, it is not permitted in the venue. For more information on marijuana laws in Nevada please visit http://marijuana.nv.gov/.
WHAT COMES WITH VIP BOTTLE SERVICE?
Your VIP experience includes VIP access, seating, 3 mixers of your choice and a cocktail server. Pricing is based on the size of your party and bottle selections. There is a 4 person per bottle limit. If there are more than 4 guests in your group, you may be required to purchase additional bottles to accommodate your party size.
What kind of music do you play?
We play a good mix of everything from Top 40, Latin, Dance & more. On the weekends we feature latin music in our Dream room.